Refund Policy

Effective [EFFECTIVE DATE]. Seller: [BUSINESS LEGAL NAME], [BUSINESS ADDRESS].

The seating planner is a digital product. You pay once (no subscription) to unlock the full planner for lists over 50 guests. Because the unlocked planner opens and seats your whole list the moment you pay, we can't take it back once you've used it, so sales are final once you've used the unlocked planner, with the exceptions below.

Try before you buy

Every feature is free for lists of up to 50 guests: sorting, rules, auto-seating, drag and drop, the floor plan and printing. Over 50 guests, you can still see a preview of your layout before you pay. Please use the free plan or the preview to make sure the planner works for you on your device before you buy.

When a sale becomes final

"Using the unlocked planner" means any of these after you pay: viewing or editing the seating for a list over 50 guests, opening the unlocked floor plan, or printing or saving any chart, escort cards or floor plan (including "Save as PDF"). Unlocking automatically seats your full list, so use normally starts as soon as checkout finishes.

Before you pay, checkout asks you to tick a box confirming that you want immediate access and that you understand you lose the right to cancel for a refund once you use the unlocked planner, except as set out in this policy. You can't complete the purchase without ticking it. Your receipt email repeats this confirmation.

When we will refund you

We'll give a full refund, to your original payment method, if:

• You were charged twice (or more) for the same unlock.
• You were charged but never got access, i.e. the planner didn't unlock and we couldn't fix it for you.
• Something is broken and we can't fix it. If the planner has a technical fault that stops it working as described (for example auto-seat, printing or saving won't work in a current version of Chrome, Safari, Edge or Firefox), tell us. If we can't fix it or give you a working way around it within 7 days of your report, we'll refund you.

Refunds aren't available for change of mind, a cancelled or postponed wedding, buying by mistake when the free plan would have been enough, or problems caused by clearing your browser data, using a different browser or device, or browser extensions. (If you lose access this way, contact us with your receipt and we'll help where we can.)

How to ask

Email hello@weddingideasstudio.com from the address on your receipt, with your receipt or order number and a short description of the problem (screenshots help). Requests for duplicate charges or missing access must reach us within 7 days of purchase. Faults can be reported at any time during your access period. We'll reply within 2 business days, and approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.

Please contact us before disputing a charge

Most problems can be fixed quickly by email, and a refund from us is faster than a card dispute. If you do dispute a charge with your bank, we'll share the relevant records with them, such as your purchase, your acceptance of this policy at checkout, and when access was delivered.

Your legal rights

Nothing in this policy limits any rights you have under the consumer laws that apply to you that can't be waived or limited by contract, including rights if the product is faulty or not as described.

Questions

[BUSINESS LEGAL NAME], [BUSINESS ADDRESS]. Email: hello@weddingideasstudio.com. See also our Terms of Service and Privacy Policy.